1. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Personal Information

• Full Name
• Date of Birth
• Gender
• Nationality
• Passport Details
• Visa Information
• Aadhaar Number (where legally required)
• PAN Number (where legally required)
• Contact Number
• Email Address
• Residential Address
• Emergency Contact Information

B. Travel Information

• Flight Bookings
• Hotel Reservations
• Transportation Details
• Travel Preferences
• Travel History
• Special Requests

C. Financial Information

• Payment Details
• Bank Account Information (if applicable)
• UPI Information
• Transaction Records
• Billing Information

D. Technical Information

• IP Address
• Device Information
• Browser Information
• Cookies and Tracking Data
• Website Usage Information

2. HOW WE USE YOUR INFORMATION

Travel Vistaa may use your information for:

• Processing travel bookings and reservations
• Visa and passport assistance services
• Customer support and communication
• Payment processing
• Travel itinerary preparation
• Legal and regulatory compliance
• Fraud prevention and security verification
• Marketing and promotional communications
• Improving our services and customer experience
• Handling complaints, disputes, and claims

3. SHARING OF INFORMATION

Travel Vistaa may share your information with:

Third-Party Service Providers

• Airlines
• Hotels
• Tour Operators
• Transport Providers
• Visa Processing Agencies
• Insurance Companies
• Payment Gateway Providers

Government Authorities

Where required by law, regulation, court order, immigration authorities, law enforcement agencies, or other competent authorities.

Business Partners

For the purpose of delivering travel-related services.

Travel Vistaa shall not be liable for the privacy practices, delays, acts, omissions, security breaches, or policies of any third-party service provider once your information is shared for the purpose of providing the requested service.

4. DATA STORAGE AND SECURITY

We implement reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, Travel Vistaa cannot guarantee absolute security of any information provided by users.

5. DATA RETENTION

Travel Vistaa reserves the right to retain personal information, booking records, payment records, communication records, and related documents for as long as necessary:

• To provide services;
• To comply with legal obligations;
• To resolve disputes;
• To enforce agreements;
• To protect legal rights and interests.

Records may be retained even after completion or cancellation of services where legally required or commercially necessary.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyze website traffic
• Personalize content
• Enhance security

Users may disable cookies through browser settings; however, certain website features may not function properly.

7. MARKETING COMMUNICATIONS

Travel Vistaa may send promotional messages, offers, newsletters, and service updates through:

• SMS
• WhatsApp
• Email
• Telephone Calls
• Social Media Platforms

Users may opt out of marketing communications at any time by contacting us.

8. INTERNATIONAL DATA TRANSFERS

As part of providing travel-related services, personal information may be transferred to service providers, hotels, airlines, visa agencies, and authorities located outside India.

By using our services, you consent to such international transfers where necessary for service delivery.

9. THIRD-PARTY WEBSITES

Travel Vistaa may provide links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, security, or policies of such third parties. Users are advised to review their privacy policies independently.

10. LIMITATION OF LIABILITY

Travel Vistaa shall not be responsible or liable for:

• Any unauthorized access caused by factors beyond our reasonable control;
• Security breaches occurring at third-party platforms, airlines, hotels, payment gateways, visa agencies, or government portals;
• Delays caused by third-party service providers;
• Losses resulting from inaccurate information provided by customers;
• Technical failures, cyberattacks, force majeure events, or system interruptions.

11. LEGAL COMPLIANCE

Users agree that Travel Vistaa may disclose information where required:

• By applicable law;
• By court order;
• By government authority;
• For fraud prevention;
• For investigation of suspected unlawful activities;
• To protect Travel Vistaa’s legal rights and interests.

12. CUSTOMER RIGHTS

Subject to applicable laws, customers may request:

• Access to their personal information;
• Correction of inaccurate information;
• Withdrawal of consent where legally permissible.

Travel Vistaa reserves the right to deny requests where retention is required by law, contractual obligations, ongoing disputes, investigations, or legitimate business interests.

13. INDEMNIFICATION

The customer agrees to indemnify and hold harmless Travel Vistaa, its directors, employees, agents, affiliates, and representatives from any claims, damages, liabilities, losses, costs, or expenses arising from:

• Incorrect information provided by the customer;
• Misuse of services;
• Violation of applicable laws;
• Breach of this Privacy Policy.

14. DISPUTE RESOLUTION

Any dispute arising out of or relating to this Privacy Policy shall first be attempted to be resolved amicably through written communication.

The customer shall provide a minimum 90 (Ninety) days’ prior written notice before initiating any legal proceedings against Travel Vistaa.

All disputes shall be subject to the exclusive jurisdiction of the courts of Ghaziabad, Uttar Pradesh, India.

15. CHANGES TO THIS POLICY

Travel Vistaa reserves the right to modify, amend, update, or replace this Privacy Policy at any time without prior notice.

The latest version shall be published on our official website and shall become effective immediately upon publication.

16. CONTACT INFORMATION

Travel Vistaa
Address: [Insert Office Address]
Email: [Insert Email Address]
Phone: [Insert Contact Number]

For privacy-related concerns, requests, or complaints, customers may contact us through the above details.